The Florensia team consists of different departments responsible for the services around the Western global version of Florensia, the website and the game itself. We would like to introduce the various departments to you.

Florensia Staff:
Members of the Staff are employees of Burda:ic GmbH.

Florensia Language Support Teams:
Teams in all supported languages are available. The Language Support Teams mainly work with the ticket system in the Support section. They are also present in the Florum to answer in case of urgent problems, including problems with other users that might be disregarding our rules. If you have trouble connecting to the ticket system, you can directly contact the support by sending an e-mail to support@florensia.eu.

Head of Support:
Thyla

Chiefs of Language Support:
Elenari (English)
deedo06 (French)
Paddybear (German)
hyaena (Italian)
Annin (Portuguese)
Peki (Spanish)
MaviDis (Turkish)

Florensia Ingame Moderators (Scouts):
The Scouts work in-game to directly answer questions players may have about Florensia. The Chief of the Ingame Support Team is Xanatos.


Florensia Event Team:
The Event Team creates, organizes and holds events for the international Florensia community. The Chief of the in-game events team is Druantina.

Florensia Technical Support Team:
The Technical Support Team mainly works with the ticket system and in the Florum to answer / help with any technical questions / problems that the users may have regarding Florensia. The Chief of Technical Support is Moonray.

Florensia Bugreport & QA Team:
The Bugtesting Team's main job is to discover, test, report and fix possible known bugs in Florensia. The Chief of this team is Elderwillow.

Florensia Abuse Team:
The Abuse Team focuses on discovering or inspecting any case of fraud or reported players who may be using 3rd party tools, bots or other illegal software. The Chief of the Abuse Team is Squenz.

Florum Moderators Team:
The Florum moderators maintain the Florensia forum called "Florum" in all supported languages. They are subordinate to their accordant Language Support Chief.

If you are interested in joining one of the departments, you can apply for a specific position via our ticket system. Please refer to the requirements in the Knowledge Base before applying for a position.